Ideas for Hampton Roads Transit (Archived Posts): Problems with Route 12 (Indian River Road)

This morning, Route 12 dropped me off so that I could catch the 15 to Greenbrier Mall. The 15 just breezed on by. When I was coming back from Greenbrier, Route 12 went on regular route (it was supposed to detour by making a left onto Providence instead of making a left onto Auburn Dr). I immediately dialed 222-6080 (Norfolk Dispatcher) and 1) Verified that the 12 was supposed to detour onto Providence - where I was waiting with my loaner bike (it was on Detour) and 2) informed Earl (the Dispatcher I spoke with) that the bus did turn onto Auburn. I was put on hold for a moment when Michelle came on the line. She told me that that driver was instructed to return to Military Hwy & Providence Rd to pick me up. That 12 never returned. The other passenger who was waiting with me called Customer Service (222-6100) who spoke with the Dispatcher who said a Supervisor would come with a van (remember: I have a bike) in about 10-15 minutes. The van never showed up. FINALLY, the 4:05 bus showed up and allowed us to ride free (he heard the whole mess over the radio). It was the 3:05 bus we were trying to catch.

Yes HRT, I am posting the Norfolk Dispatcher phone number AND I am calling out names for a reason. I believe on duty today was Michelle and Earl (at least, they are the ones I spoke to). Earl, you met me one time at Ocean View Ave @ 15th View when you paid a visit to Southside Run 531 ages ago.

To all Route 12 operators: be advised that due to road work on College Park Blvd & Auburn Drive until further notice Route 12 is on a minor detour as follows:

Heading to TCC:

Drop off ALL Route 15 passengers at the first stop after making a RIGHT onto Military Hwy
LEFT onto Providence
Wherever you can safely stop immediately after the turn, honor Route 15 transfers
At Providence & College Park Blvd, continue down Providence on Regular route